Case Manager
We're currently accepting applications and will be conducting interviews as they come in. If you're interested in joining our team, we encourage you to apply now!
About Us
Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.
We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.
About the Role
The Case Manager will work within the Youth Support Services program and ensure that all identified targets are met in line with the specified service agreement and outcomes of the program.
The Case Manager is responsible for the day-to-day delivery of services to the specified target group (young people aged 8-21 yrs of age) and ensuring that these young people receive targeted, person-centred intervention, using a flexible and holistic service delivery model.
The position is required to provide intervention for Youth in the specified geographical catchment and deliver outcomes in the following four areas:
Experience positive relationships with their family and community
Engaged in education, training and/or employment
Lead healthy and violence free lives
Have safe and stable places to live.
The role’s aim is to work towards improving the lives of vulnerable youth in the area and engage young people who are most at risk in the local community.
Key Role Accountabilities:
Align one’s workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland’s Vision, Mission and Values
Work from a strengths-based perspective to assist young people and families with complex issues to meet their identified needs.
Assess and case manage young people through appropriate intake processes, case plans and interventions as needed.
Assist young people to identify, develop and improve living skills, and assist them to link with local support networks.
Support and facilitate access to appropriate support groups and other referral sources in relation to their identified needs.
Develop and maintain partnerships with local internal and external stakeholders.
Maintain comprehensive and up-to-date client documentation as required under the terms of the funding contract, and within organisational policy.
Provide regular reporting to the Management on relevant areas of program functioning and monitor performance indicators.
Participate in program development, evaluation and other quality related initiatives including accreditation activities and data collection.
Follow risk management policy and processes identified for the program
About You
Relevant tertiary qualifications and significant experience working with vulnerable families, young people and children.
Demonstrated experience working with “at risk” young people who are experiencing complex needs.
Demonstrated experience using case management principles within strengths based holistic framework.
Demonstrated high level verbal, written communication and interpersonal skills, including case notes, report writing, negotiation, advocacy, and the ability to effectively engage with clients, families and other service providers.
Knowledge of the Community Services sector including a willingness to engage with services to provide collaborative working dynamics and positive outcomes.
Ability to function as a member of a multi-disciplinary team with minimal supervision.
An understanding of the importance of personal self-care in the challenging work environment demonstrating healthy work boundaries.
What makes a difference for us:
Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.
Current Suitability Card for Child Related Employment (“Blue card”) or ability to acquire.
Relevant probity checks required by legislation and WMQ Limited policy.
Current Driver’s Licence and willingness to drive in the course of work.
Why Join Us
We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.
We offer our team members:
Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.
Access to salary packaging benefits that enable you to increase your take-home pay
Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage
Access to discounts on private health insurance, gym memberships and travel
WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.
